Last updated: 1 September 2026
RentFlow.ae (“RentFlow”, “we”, “us” or “our”) is a service operated by Aburuf Translation Services. This Privacy Policy explains how we collect, use, store and share personal data when you visit RentFlow.ae, complete a case assessment, contact us through WhatsApp, or ask us to support a rental-dispute matter.
This policy should be read together with any consent or privacy notice shown when you submit information.
1. Information we collect
Depending on how you use RentFlow, we may collect:
- identity and contact details, such as your name, telephone number, email address, preferred contact method and role in the matter;
- tenancy and property information, such as the emirate, property type, tenancy status, rental amount and relevant dates;
- dispute and case information, such as the issue you are facing, payment or arrears information, notices, case stage and desired next step;
- property-management and authority information, including the number of properties or units managed and whether you are authorised to act for an owner;
- documents and correspondence that you choose to provide after the initial assessment, which may contain identification, tenancy, payment, ownership or case information;
- communications with us through forms, WhatsApp, email or telephone; and
- basic technical and usage information, such as IP address, browser type, device information, pages visited, referral source and cookie preferences, where available.
Please provide only information relevant to your request. Do not send original documents or unnecessary sensitive information through a channel unless our team has confirmed that the channel is appropriate.
2. How we use information
We may use personal data to:
- review and respond to your assessment or enquiry;
- identify an appropriate administrative service or next-step discussion;
- check whether information or documents appear complete enough for human review;
- communicate with you, request missing information and coordinate agreed services;
- prepare, organise or translate documents where you instruct us to do so;
- maintain service, billing, quality-control and internal case-coordination records;
- protect the website and detect misuse, fraud or security incidents;
- comply with applicable legal, regulatory, accounting and dispute-resolution obligations; and
- improve our services using aggregated or de-identified information where practical.
Assessment outputs are preliminary and administrative. They are reviewed or followed up by a person before any service commitment is made. We do not rely on an assessment alone to make a binding legal or service decision.
3. Legal basis and consent
We process personal data where you have given consent, where processing is needed to respond to your request or perform an agreed service, where it is necessary for legitimate operational or security purposes, or where applicable law permits or requires it.
Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect processing already carried out and may limit our ability to continue a requested service.
We do not use case-assessment information for unrelated marketing without an appropriate permission. Essential service messages are separate from promotional messages.
4. Sharing information
We do not sell personal data. We may share information only as reasonably necessary with:
- authorised RentFlow and Aburuf team members;
- service providers supporting website hosting, forms, email, security, storage, communications, translation or document preparation;
- professional advisers or specialist providers engaged for an agreed service;
- relevant authorities, tribunals, courts or counterparties where you instruct us, an agreed service requires it, or applicable law requires it; and
- a successor or purchaser in connection with a business reorganisation, subject to appropriate confidentiality and data-protection safeguards.
WhatsApp and other third-party services process information under their own terms and privacy policies. Please consider this before using those channels.
5. International transfers
Some technology or communication providers may process information outside the UAE. Where personal data is transferred across borders, we take reasonable steps to use providers and safeguards appropriate to the information and the applicable legal requirements.
6. Retention
We keep personal data only for as long as reasonably needed for the purpose for which it was collected, including follow-up, service delivery, security, accounting, legal claims and regulatory obligations. Retention periods vary by record type and the status of the enquiry or matter.
When information is no longer required, we take reasonable steps to delete, anonymise or securely archive it, subject to lawful retention needs. An assessment that does not proceed may be kept for a limited follow-up and audit period unless a longer period is required by law or an active dispute.
7. Security
We use reasonable administrative, organisational and technical measures intended to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. No website or transmission method is completely secure. Do not send information that is not needed for your enquiry.
8. Your choices and rights
Subject to applicable law and relevant exceptions, you may ask us to:
- confirm whether we process your personal data and provide information about that processing;
- provide access to or a copy of personal data;
- correct inaccurate or incomplete information;
- delete information that no longer has a lawful retention purpose;
- restrict or object to certain processing;
- stop direct marketing; or
- review a concern about how your information has been handled.
We may need to verify your identity and authority before acting on a request. We may also retain information where required for legal claims, regulatory duties, fraud prevention, security or other lawful grounds.
9. Cookies and website tools
RentFlow may use essential cookies needed for security and website operation. Analytics, advertising or other non-essential technologies should be used only in accordance with the choices and notices presented on the site. Third-party links or embedded services may set their own cookies and are governed by their own policies.
10. Children
RentFlow is intended for adults handling rental or property-management matters. We do not knowingly seek personal data directly from children. If information about a minor is relevant to a matter, an authorised adult should contact us and provide only what is necessary.
11. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, providers or legal obligations. The latest version will be published on this page with an updated date. Material changes may also be communicated through an appropriate channel.
12. Contact us
To ask a privacy question or exercise a data-protection right, contact RentFlow through the contact details published on RentFlow.ae or through the WhatsApp link on the website. Please write “Privacy Request” at the start of your message and do not include unnecessary case documents in the first message.